Travel News – As if finding a reasonable airfare isn’t challenging enough, some airlines are offering rock bottom online prices and then making a hard-sell at checkout for extras such as better seats, extra legroom and early-boarding privileges that ensure access to storage space in the overhead bins.
“Delta, especially, but also Spirit and several others attempt to shame fliers into paying more, instead of treating their customers with courtesy and respect,” said Paul Hudson, president of Flyersrights.org.
Even in an In this age of un-bundled airfares, Hudson and others consider this up-selling to be many steps beyond the “Do you want fries with that?” tradition pioneered by fast food outlets.
Airlines, on the other hand, say they are simply being informative about the limited amenities associated with certain fares.
“Basic Economy fares are still fairly new to our customers. Delta’s goal is to ensure passengers have the transparency of the products they are purchasing,” said Delta spokesman Anthony Black.
“When we sell these fares on our website, we are very transparent about what these very low fares provide, and what they don’t,” Spirit told NBC.
But Rafat Ali, of travel news site Skift, calls the strategy “hate-selling,” arguing that the restrictions on basic fares show disdain … continue reading
Via:: Costa Rican Times